Returns Policy

To return a faulty item please telephone +44 (0)1388 660051 first for return authorisation. Simply indicate the reason for your return, include the invoice with your return, and wrap the package securely (the packaging they arrive in can often be used for the return)

IMPORTANT: PLEASE SEND ITEMS BY ROYAL MAIL RECORDED DELIVERY ONLY

The maximum postage refunded for any recorded item will be £2.00. We will replace faulty items with the same product or refund back to a credit card if the item is no longer available. Our returns policy is valid for 28 days from receipt of goods. Please post returns to our address shown at the base of this page.

EXCHANGES

We can exchange goods within 28 days from delivery. After this we can only exchange items if they were received faulty or if the wrong item was received incorrectly.

REFUNDS

We can refund goods within 28 days from delivery. We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can only refund delivery costs if the return is a result of our error.

CHECKING

We check every single return, if an item is found not to be faulty by our independent tests we may return the item with a postage charge.

CONTACT DETAILS FOR PRINTED ITEMS

Media Storehouse Ltd
Howlish Works
Howlish
Bishop Auckland
County Durham
England
DL14 8ED
+44 (0)1388 660051

CONTACT DETAILS FOR NON-PRINT ITEMS

Jason Friend
Howlish Works
Howlish
Bishop Auckland
County Durham
DL14 8ED

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